Privacy Policy

Last Updated: December 28, 2025

Introduction to Our Privacy Practices

Privacy policies typically read like legal documents designed to protect companies, not inform users. We've written this differently—explaining exactly what information we collect, why we need it, how we protect it, and what control you maintain over your data. Tanzanian players deserve clear answers about privacy, not pages of confusing legal language that obscures important details.

Fansport Tanzania operates under Curacao gaming regulations which require specific data handling practices, but we've chosen to exceed minimum requirements by implementing privacy protections that match international best practices. Your personal information receives the same level of security whether you're betting from Dar es Salaam or anywhere else in Tanzania.

Personal Information Collection

Creating an account requires basic identification details: your legal name as it appears on government documents, date of birth to verify you meet the 18+ age requirement, phone number for account verification and transaction confirmations, email address for important communications, and your city or region of residence. These aren't arbitrary requests—Tanzanian gaming regulations require age verification and identity confirmation to prevent underage gambling and fraud.

During account verification, we'll request copies of identification documents like national ID cards or passports. These documents get stored securely and used only for verification purposes. Once verification completes, we don't access these documents unless investigating specific account issues or responding to regulatory inquiries. The verification process protects both you and other players by ensuring accounts belong to real people who meet legal requirements.

Financial Information Handling

Mobile money numbers (M-Pesa, Tigo Pesa, Airtel Money) get stored securely so we can process deposits and withdrawals efficiently. We never store your mobile money PIN—those authentication codes remain exclusively with mobile operators. When you initiate a deposit, our system communicates with mobile operator APIs using encrypted channels, but PIN entry happens directly through your mobile operator's secure interface, not through our platform.

Bank account details for withdrawals get encrypted immediately upon entry and stored using industry-standard encryption protocols. Only our finance team can access these details, and only when processing approved withdrawal requests. We don't share bank account information with third parties except payment processors who require it to complete transactions, and those processors operate under strict confidentiality agreements.

Betting Data and Activity Tracking

Every bet you place generates data: which sport or game you selected, the odds you accepted, your stake amount, the outcome, and timing details. This betting history helps resolve disputes when outcomes seem unclear, provides records for tax purposes if needed, and enables our responsible gambling systems to identify concerning patterns before they become serious problems.

Platform usage data includes which pages you visit, how long you spend on different sections, which features you use most frequently, and technical details about your device and connection. We analyze this aggregated data to identify confusing interface elements, optimize page load speeds, and improve overall user experience. Individual usage patterns aren't shared externally—we look at trends across all players to make platform improvements.

Device and Location Information

Your device type, operating system version, browser type, and IP address help us optimize platform performance for the devices Tanzanian players actually use. If we notice many players using specific phone models experiencing technical issues, we prioritize fixes for those devices. IP addresses also help identify suspicious account access—if someone logs into your account from an unfamiliar location, we'll alert you immediately.

Location data remains at city level, not precise GPS coordinates. We don't track your exact movements or store detailed location history. City-level information helps verify that account access matches your typical patterns and enables fraud detection systems to flag unusual login locations. This location data never gets shared with third parties except when legally required for regulatory compliance.

How Your Data Gets Used

Account operation requires processing your information to verify identity, process bets, handle payments, and maintain security. Every transaction gets logged with timestamps, amounts, and relevant details so disputes can be resolved using actual records rather than conflicting memories. These transaction logs also help our finance team identify and resolve payment processing issues quickly.

Customer service interactions get recorded so support agents can see your full account history when helping with problems. If you contact us about a withdrawal delay, the agent immediately sees your verification status, previous transactions, and any relevant account notes. This context enables faster problem resolution without making you repeat information multiple times.

Fraud Prevention Systems

Automated systems analyze betting patterns, transaction volumes, and account activity to identify potentially fraudulent behavior. If someone suddenly starts placing unusually large bets from a new device in a different city, our systems flag this activity for review. Legitimate players rarely trigger these alerts, but when they do, our security team investigates quickly to confirm everything's normal and avoid disrupting your betting experience.

Responsible gambling monitoring uses similar pattern analysis to identify concerning betting behavior—rapidly increasing stakes, frequent large deposits, or betting patterns that suggest chasing losses. When these patterns emerge, we may reach out with information about available controls and support resources. This proactive approach helps prevent gambling problems before they cause serious financial or personal harm.

Data Security Infrastructure

All data transmission between your device and our servers uses SSL/TLS encryption, creating secure tunnels that prevent interception. Banking-grade encryption protects highly sensitive information like passwords and payment details both during transmission and while stored in our databases. We regularly update encryption protocols to match current security standards, ensuring your data remains protected as threats evolve.

Database security involves multiple layers: firewalls block unauthorized access attempts, intrusion detection systems alert us to suspicious activity, and access controls ensure only authorized staff members can view player information. Every database access gets logged with timestamps and user identification, creating audit trails that help identify and prevent unauthorized data access.

Staff Access Controls

Employee access to player data follows strict need-to-know principles. Customer service agents can view account information necessary to resolve support issues, but can't access payment processing systems. Finance team members can process transactions but can't modify account settings. Technical staff can access system logs for troubleshooting but can't view personal identification documents. These access restrictions minimize risk of data misuse while enabling staff to perform their jobs effectively.

Third-Party Data Sharing

We don't sell player data to marketing companies, data brokers, or anyone else. Selling your information would betray trust and violate our commitment to player privacy. However, certain platform operations require sharing limited information with trusted partners who help us deliver services.

Payment processors receive transaction details needed to handle deposits and withdrawals—amounts, transaction IDs, and account references, but not full personal profiles. Game providers get minimal data required to operate casino games and virtual sports properly. Customer service platforms store conversation history so agents can provide consistent support. Regulatory authorities receive information when legally required for licensing compliance or official investigations.

Your Privacy Control Options

You can request a complete copy of all information we hold about your account. These data export requests typically process within 3-5 business days, compiling your betting history, transaction records, account details, and support interactions into readable formats. You can also request corrections if any information appears inaccurate, though we may need to verify corrections using supporting documentation.

Account deletion requests get processed according to legal requirements. We must retain certain records for regulatory compliance even after account closure—transaction histories, identification documents, and betting records typically get retained for seven years as required by Tanzanian financial regulations. However, we'll delete marketing data, communication preferences, and non-essential information immediately upon request.

Communication Preferences

Account settings let you control most communication types: promotional emails about bonuses and special offers, SMS notifications about account activity, and push notifications from our mobile platform. You can disable these communications individually or opt out of all marketing messages while still receiving essential account notifications like security alerts and transaction confirmations.

Cookie and Tracking Technology

Cookies enable essential platform functionality like maintaining login sessions, remembering language preferences, and storing betting history temporarily. Without cookies, you'd need to log in repeatedly, lose your preferences between visits, and experience a less functional platform overall. We use cookies responsibly—storing only necessary information and respecting your browser's privacy settings.

Analytics cookies help us understand how players use the platform, which features work well, and where improvements are needed. This usage data gets aggregated and anonymized before analysis, so individual player behavior isn't identifiable in reports. Performance cookies measure page load times and identify technical issues that might affect user experience.

Data Retention Policies

Active account data gets retained while your account remains open and for seven years after closure. This retention period meets Tanzanian financial record requirements and enables us to resolve potential disputes, respond to regulatory inquiries, and maintain accurate historical records. Betting histories, transaction logs, and identification documents fall under this retention policy.

Marketing and promotional data gets deleted much sooner. If you unsubscribe from marketing communications, we remove you from promotional lists within 48 hours while retaining only essential account information required for platform operation and legal compliance. This faster deletion respects your communication preferences while maintaining necessary operational records.

Policy Updates and Changes

Privacy policies need updates as laws change, new features get added, or security practices evolve. When we make material changes that affect how we collect, use, or protect your information, we'll notify you through email and prominent website announcements. Continuing to use Fansport Tanzania after policy updates means you accept revised terms, though you can close your account before changes take effect if you disagree with modifications.

Contacting Us About Privacy

Questions about how we handle your data? Privacy concerns? Requests to access, correct, or delete information? Contact our support team through any available channel and mention you're asking about privacy matters. We'll connect you with someone who can address your specific concerns, provide detailed explanations about our data practices, and help you exercise your privacy rights effectively.